Refunds and Returns
Return Policy
Please Note:
- Customer Approval Before Shipping: All products are approved by the customer before they are shipped. Customers will be sent an email with a first draft of their collage from Collage's By Coryn's email, you will then be able to reply and give feedback for a second final draft to be done. This approval process ensures that the customer is completely satisfied with the product as described and presented.
- No Returns: Due to this thorough approval process, there are no returns once the product has been shipped.
- Final Sale: All sales are considered final once the product has been shipped. Please carefully review your order and communicate any concerns prior to shipping.
Exceptions:
- If the product received does not match the approved specifications or is defective upon arrival, please contact me via email (returns@corynscollages.com) within 5 days of receiving the product. I will work with you to address the issue promptly, and help to issue you a non-defected product.
If you have any questions or need further clarification regarding this policy, please do not hesitate to contact me via email at contact@corynscollages.com !
Refund Policy
Pre-Shipping Refunds
Refunds Before Shipping:
- Customers are eligible to receive a full refund at any time before the product is shipped.
- To request a refund before shipping, please contact me via email at refund@corynscollages.com. Include your order number and any relevant details in your email to expedite the process.
Post-Shipping Refunds
Refunds After Shipping:
- Once the product has been shipped, refunds are not permitted.
- This policy is in place to ensure the integrity of quality control and customer approval processes.
Additional Information
- Order Cancellation: If you wish to cancel your order before it has been shipped, please contact us immediately at refund@corynscollages.com.
- Exceptions: If the product received does not match the approved specifications or is defective upon arrival, please contact me within 5 days of receiving the product via email (refund@corynscollages.com). I will work with you to address the issue promptly.